Terms and Conditions for Rental Properties

All rates are subject to change without notice. Please contact us for rate confirmation.

In general, receipt of a Security Deposit of $300 - $1000 per one to two week reservations is required within 10 days to confirm your reservation. The security deposit is separate from the rent and will be refunded by mail approximately 30 - 45 days following completion of your stay. The specified cleaning fee will be deducted from the Security Deposit, along with charges for missing items, excessive cleaning/laundry, or damage that is beyond normal wear and tear. Cancellations of less than 60 days written notice will result in loss of the entire rent and excise tax unless we are able to re-rent the property. If less than 90 days written notice is received, the entire Security Deposit is forfeited. Upon 90 days written notice we will refund the Security Deposit minus a $50 administration fee.

For Extended Stay Reservations, of 3 weeks and longer, a larger Security Deposit will be required. This varies by property and length of stay and may be assessed as a % of the rental fee, a portion of which may be credited toward the rental fee at the time that it becomes due.

In some cases, notably most of our Sealodge condos, the owners do not require a security deposit. Your deposit is the first night's rent. This deposit will hold your reservation until final payment is due. Final payment is required 30 days prior to check-in. Cancellations received 31 days or more prior to arrival will result in a refund of the deposit minus a $25 administration fee. Any additional monies will be refunded in full. Cancellations received 30 days or less prior to scheduled arrival will result in forfeiture of room rate and tax unless the property is re-rented.

Special cancellation policies and minimum night stays apply to bookings for the Christmas/New Years time period. Call or e-mail for information.

A specified cleaning fee will be added to the total rent.

Travel Protection Insurance is recommended. CSA Travel Protection Company offers travel insurance in any dollar amount. Click here for details.

A tax of 11.42% is added to the total base rent.

No charge will be placed on your credit card until we obtain the booking confirmation. We normally respond to you with a confirmation number within one day, often within hours. For bookings made less than 35 days prior to arrival, full payment is placed on your credit card plus a 3% service charge; at the time we confirm the booking.

Upon receipt of full payment, you will receive a rental receipt and Directions Letter. This will provide you with driving directions from Lihue Airport to your property, along with the code to the lock box located at the front door of the home. Check-in time is 3:00 p.m. Checkout time is 10:00 a.m.

All properties are strictly non-smoking. No pets are allowed. The properties are privately owned. Properties are rented with the owner's furnishings.